We cannot believe that it is the end of the first month of 2020 already. We are kick starting this new decade off with some great feedback from a relative of an occasional day visitor here at Heaton House.

Although we receive regular visits from the Care Quality Commission to inspect our home and make sure that we are providing the best care we can, it is always lovely to receive personal feedback from the family members of the people in our care.
We can receive feedback in a variety of ways, in person, on review websites (such as Google and carehome.co.uk) as well as email (care@heaton-house.net). Just recently, our manager Sue Lamb and our owner, Sally Neil-Smith received a touching email from a relative who really appreciates the care we provide. 

More specifically, the email was sent from someone who is a full-time carer to their mum and aunt. In the email, they expressed that their role as a caregiver is ‘a struggle everyday’ and finding us ‘has been wonderful’. In fact, they went as far to say that they wished they had done so ‘over a year ago’! Here is a snippet of the email Sue and Sally received:

Dear Sue and Sally

I felt I must write to say how delighted I am with Heaton house, I am the only full time carer for both my Mum and Aunt (94,98). It is a struggle everyday so to find you has been wonderful, wish I had over a year ago. 

The service you provide on a DAY CARE basis is just what was needed, the staff are incredible so much care and patience, the food, entertainment, hygiene and comfy surroundings are perfect, I can leave them and not have to worry at all….

We know that although very rewarding, becoming a full time carer to a loved one can be hugely demanding and often leaves the carer with very little time to do anything for themselves. In many cases, the carer has to take a break from work to spend more time with the people they are caring for. This can create financial difficulties and make living difficult. A situation like this can become very desperate and leave the carer feeling completely overwhelmed with their new full-time responsibility. 

That’s where our day care facilities come in; we can take care of your loved one, giving you time to take care of other things like the shopping and housework. Or maybe you just need a bit of ‘you time’, to give yourself time to relax and unwind for a while. Whatever your circumstances and whatever the reasons, we are here to help – just ask! 

What a day may look like at Heaton House

Of course there’s no ‘typical day’ at Heaton House, but here’s an example of what one of our days may look like:

8:30amArrive to a lovely welcome,
have breakfast then settle with friends.
10:00amMorning activity such as indoor bowls or a
visit from our partner nurseries.
If the weather is particularly nice we may
enjoy time outside in the garden or in our summer house.
12:30pmLunchtime! Time to enjoy a home-cooked lunch.
2:00pmMusic session or film time.
An image showing the wonderful garden at Heaton House Care Home in Worthing. At the bottom of the garden there is a circular summer house for the residents to enjoy.
Our wonderful garden complete with a summer house.

Please remember that this is only an example of what a day may look like for someone who comes to join us; therefore it is highly flexible and we are happy to accommodate the needs of the person who is coming to stay with us for the day and their carer.

Visit the about us page on our website to find out more about the day care service we provide. Or you can call us on 01903 700251 to arrange a visit to find out if we’re a good fit for you and the person you’re caring for.